Tuesday, December 13, 2011

Why I Heart Sanuk: Best Customer Service Ever

So over the summer, I bought a pair of Sanuk sandals that I really fell in love with, The Rasta Nectar Sandal. Made out of recycled rubber, hemp, and coconut shells (as buttons), they were a great eco find. I wore them pretty much every day... until the buckle broke. I broke out the superglue, but it wouldn't hold. I was heartbroken.

Sanuk Rasta Nectar Sandal - $44.00

So about a month ago, I saw them laying in my room and decided to shoot Sanuk an e-mail. I told them what happened and asked if there was any way they could fix it or send me a new button. Turns out, they send me a brand new pair of sandals, free of charge. All they asked for was a picture of my broken sandal. How awesome is that? It just goes to show how much Sanuk cares about their customer service. I can't wait til summer so I can start wearing my favorite sandals again!

I feel like eco-friendly companies aim to please their customers way more than regular companies. What do you think? Have you ever had a similar experience? Always love to hear your feedback! :)


  1. Very beautifully designed sandals. They look so simple but real cool. Seem comfortable too.

  2. Its a little bit expensive, but very nice sandals.

  3. Sanuk is a great company. They have amazing quality and can be a nice blend between looking casual and but sometimes formal as well.

  4. I love these sandals and thanks for letting me know about this company! I am a flip-flop fanatic and love the idea of an eco-friendly pair, especially since I seem to "blow" through them so quickly--it's nice to hear about a company that is so willing to accommodate costumers these days. You asked about other eco-friendly companies...well, I've had a great experience with dealing with Pure and Gentle Soap...they have stuff like shampoos, baby care, pet care, green cleaning supplies, and even car wash products. Check them out - www.pureandgentlesoap.com